Last Updated: 06 Oct, 2020

Hotel Property Management Systems: Products and Features

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Property Management Systems or Hotel Operating System, under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management.

A property management system is a software application for the operations of hospitality accommodations and commercial residential rental properties. PMS is also used in manufacturing industries, local government and manufacturing. 

A property management system is sometimes assigned to as a hotel operating system or hotel OS. PMS provides a centralized computer system to organize, schedule and perform the day-to-day functions and transactions involved in accommodations businesses. 

Computer record keeping and PMS have increased the efficiency of hospitality industries significantly simply by making it possible to update and consult centralized records from multiple computers and devices. PMS solutions have been customized for the require of the hospitality industry to further increase ease of operations.

Functions managed by a PMS include automation of many accepted tasks, including:

  • Check-in and check-out
  • Telephone systems integration
  • Point of sale integration              
  • Event planning
  • Security and room locks

Why do you need a Property Management System?

A travel journey starts from choosing a destination while looking for a suitable hotel. The overall guest experience is defined by several factors, including ease of booking, engagement with the staff on the property, in-room experience, interaction on social media, and more.

In the fast-paced travel and tourism industry, hotels face the challenge of providing a customized guest experience while operating a profitable hotel business. Using an effective PMS solution, hoteliers are empowered to deliver the right experience to guests, while being able to manage business without constraints.


Hotel Property Management Systems



Hotel property management system was describe as a platform that empower a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing. Hotel PMS delivered a software platform that replaced time-intensive, paper and spreadsheet-bulky processes.

A property management system is a hotel management software suite that property owners and front desk workers use to manage their business by integrating reservations, online booking availability, payments, and reporting in one central place. 

What are the Most Important Features of a Hotel PMS?

  • User-friendly interface Train your staff quickly and can reduce the likelihood of errors. The best PMS solutions today are self-service and help to streamline operations by enabling hospitality businesses to check in guests faster.
  • Payment processing - Ability to take credit card payments in compliance with local and global regulatory standards.
  • Central dashboard - See what is happening, what needs to be done today, and monitor your key metrics. 
  • Guest communication - Enhance the guest experience with automated pre and post-stay communications.

Main modules of property management systems




Central Reservation System:

Central Reservation system is a type of reservation software that is used to update and maintain information of a hotel pertaining to inventory and rates so that hotels are adept to manage guest reservations and the process around such reservations in real time.

A CRS will transfer the reservation data from the PMS/s to the distribution channels in real-time so that hotels are adept to reach guests across as many channels as desired as part of their distribution strategy. 

Revenue Management System

Revenue management refers to the pricing tactics you use to sell your property's inventory to the right guests at the right time and through the right channel, to advance revenue growth. If guests feel like they are getting maximum value for their money, it's very likely they'll be active to spend more.

Booking Engine

Booking Engine is a cost-effective and reliable online reservations solution that eliminates intermediaries and allows hoteliers to sell their inventory directly to the guests. 
It equips hotels with a responsive booking engine and an advanced booking solution for packages and stays enrichment, transforming it into a real-time sales engine and also offers the option to sell directly through the hotel's branded pages on social media.

  • Multi-lingual & multi-currency
  • Aesthetic, intuitive and responsive
  • Easily customizable
  • Choice of templates

Channel Manager

A channel manager is a tool that will grant you to sell all your rooms on all your connected booking sites at the same time. It will automatically update your availability in real-time on all sites when a booking is made, when you close a room to sale, or when you want to make bulk changes to your inventory.

Hotel Channel Management Strategy

Channel management will also offer the convenience to effectively execute sales and marketing strategies. 

Channel management technology empowers you to create this network for your property. Applying manual practices means you can only anticipate using a couple of channels and maintaining them exactly and in good time.

It depends on factors such as:

  • How many rooms you have
  • How many other room types you have
  • How many channels you need to connect to
  • The audience you need to reach
  • Your budget

Front-desk operations

Front Office Operations collaborate with the guests to handle request for an accommodation. Checking accommodation availability and designate it to the guest. Collecting enumerate information while guest registration.

Why do you want a hotel front desk management system?

The very concept of managing your property encompasses everything that happens there; guests coming in and out, cleaners or maintenance workers completing work, deliveries arriving, monthly performance reporting, long term planning and analysis, new channel listings and rate improvement.

The basics of a hotel front desk system

  • Processing reservations online, via phone, or at point-of-sale.
  • Checking guests in and out.
  • Managing guest booking details.
  • Building and updating guest profiles.
  • Setting and tracking inventory, rates, and availability.
  • Organize and maintain a housekeeping schedule


As soon as the guest has departed and the room becomes vacant, its housekeeping status changes in Front Desk and in the Housekeeping module immediately. According to the reservation plan and incoming check-ins, the cleaning preference and urgent tasks are manually arranged by the department manager.

Housekeeping tool is an essential part of the hotel management system that grant the hoteliers to track the change of housekeeping statuses of each room. The workflow of every housekeeper can be orderly organized and viewed on the cleaning agenda so that there is no risk to lose a task during the shift change.

CRM And Customer Data Management

Manage multiple bookings & inquiry across all properties & packages collectively into a single inbox on the Hotel CRM software. Unify your inquiries from booking engines, web forms, travel partner sites, mails, and calls with a watertight inquiry management system and remove the hassle of chasing multiple channels with a CRM for hotel management. Existing guest inquiries get auto attached to the guest account or a new guest account gets created for new enquiries.

  • It pays to assign your hotel’s leads – Set up lead distribution for global locations on the CRM for hospitality management.
  • Stem loss of leads – Choose favored mode of notification before it’s too late, on the hospitality CRM software.
  • Endlessly track your lead – Be conscious of every step along their conversion journey on the hospitality CRM software.

Hotel Data Management: 3 Ways Hotels Use Data to Increase Revenue

1. Better pricing:
Hotels that exactly predict demand for rooms can price accordingly and turn a nice profit. A lot of hotels still try to do this process manually – which is painstaking, more often than not reactionary and leads to missed opportunities.
2. Better marketing:
Guests leave a trail of breadcrumbs at every stage of the research and booking process. Hotels that make the most out of this guest data can create effective marketing campaigns that drive direct bookings and incremental revenues to their properties.
3. Personalized service and guest satisfaction:
Data gives hoteliers the ability to anticipate guests’ needs. By processing individual customer information through the lens of data analytics, it provides staff with a holistic view of the guest allowing them to personalize offers and influence purchase decisions.

Reports and analytics

It’s automatically tracks and synchronizes data across operations in real time, simplifying and speeding up the reporting process, improving accuracy, and giving you a clear picture of your business. Hotel reports can be exported to Microsoft Excel and printed or emailed directly from the system.

Configurable Search Options

Enables most fields on a booking itinerary to be used as filters for the creation of reports.
Performance and Comparison Reporting
Includes reports which can be bring about to show production on a monthly basis, by channel, by date, length of stay, and more.

Level of Access

Grant for management of user approach and privileges according to need, whether chain or property level access.

Call Center Reports

Empower call center managers to have full visibility into the production of agents, properties, as well as conversion reasons.

No Per-User Reporting Fee

Empower the pulling of more reports when you need them for all members of your management team.

Back-office management

Travel Back Office Management System - It also helps you keep tabs on your business through in-depth accounting. 

Simplify your Back-office Operations:

  • Single admin assimilates for web and mobile transactions
  • Centralized management of online and offline bookings
  • Configuration of advanced business rules and policies for B2B and B2C channels
  • Management of credit limits and deposits for sub-agents
  • Auto-generation of travel documents such as quotes, vouchers, e-tickets as well as financial documents like client and supplier invoices and payments with fully-customizable templates for each type of document

Point-of-sale services

Cloud-based POS software module lets you manage an ample variety of services at your property by letting you set up unlimited 'Point of Sale' outlets. It boost you manage restaurants, Mini Bar, Spa, Travel desk and many more. Using the smart hotel restaurant POS systems, orders may be sold directly to the guests, transferred to the room as "Room Service", or can be billed directly to the company.

Things to consider when choosing PMS software



Hotel property management system offers hoteliers capabilities to build up operating efficiency and deliver extraordinary guest experiences. The platform integrates emerging technologies with ease; expedite innovation to meet ever-changing demands.

The consumer's travel journey begins by selecting a destination while together shopping for a hotel. That pre-stay shopping and booking interaction, their on-property engagement with the hotel and its staff, their in-room experience, and their sharing of feedback on social media post-stay are all part of their guest experience. 

Hoteliers are demand with providing a personalized guest experience while operating an effective hotel business. Today's hotel PMS solutions help hoteliers deliver the experience guests want, while efficiently managing their business. Hotel PMS offers many benefits for a hotelier's business.

How Hotel PMS will help

Property management software or hotel PMS is the backbone of hospitality industry operations; the PMS eliminates costly overbookings by managing room availability, coordinates with any connected channel managers to improve room occupancy, accepts payments, and performs key day-to-day x.

Check integration options

Hotel API is web service providing online functionality of searching and booking hotels. These Hotel API manage rates, availability and variety of accommodations allow you to offer client with best options for their ideal stay in a particular city. 

It will be executed on your own travel portal with multiple payment gateway integration so it will be increase customer experience. Hotel API is also called Hotel Booking API.

In global time, Hotels have many room type, images and facilities. Developer give you best Hotel API which give you real-time hotel rates & availabilities and hotel booking/cancellation reports.

With these integration of Hotel API, travel agent get the all hotel data such as hotel details like hotel name, location, longitude, latitude, hotel room pricing, hotel room accessibility, hotel facilities and other features from global hotel supplier.

With these Hotel API, travel agents get direct hotel bookings through online booking portal. Also provide additional hotel search and book functionality for customer based on price, star categories and review.

Assess customer support

The travel industry is dominated by customer service, and hotel businesses live and die by the satisfaction of their guests. Hoteliers need 24/7 access to technical support. 

Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that are able to deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. 

If you’re looking for ways to improve hotel guest satisfaction at your property, contemplate these eight proven strategies.

Calculate ROI and spending

Hotel Technology purchases account for a major chunk of investment made by Hoteliers. Technology plays a very important role in assure smooth operations, improving staff productivity and enhanced guest experience. 

Hotel Management Software plays a big role in all the above. After appraise the hotel software on cost capability and features, the next big factor in selecting the right hotel software is its Return on Investment (ROI) 

While the benefits of revenue management technology appear clear to many in the industry, there are still some owners and investors reluctant to invest in the technology due to cost concerns. 

To confirm ROI, many often look to their performance over the previous year. But that number always has an asterisk next to it, or if it doesn’t, it should. The skepticism with this practice is that it attributes any and all positive growth back to the new technology.

Cloud solution with mobile access

From on-premise to cloud computing, things are shaking up in the world of hotel property management software as new tech trends begin to revolutionize luxury and resort hotels, mobile capabilities are making it possible for hotel staff to manage their property’s operations while away from the front desk.

Accept the smart Mobile Hotel PMS App to offer the convenience of super-fast check-in and check out to your guests and enhance their experience.  

Property management systems for hotel chains and resorts




Using PMS and computerized record keeping, it has been possible to increase the efficiency of hospitality industries. Front office staff and other stakeholders can conveniently consult and update centralized records from multiple devices, anywhere and anytime.

With developments in technology platforms designed for the hospitality industry, PMS solutions have been customized to ease operations and impact revenue.

While choosing property management software, the first step is to carry out an assessment of requirements and needs. It’s important to prioritize different operations, functions, distribution partners, and processes. It will help you compare the desirable features and benefits of the software.

Maestro PMS

Maestro PMS is an Innovative Property Management Software Solutions Powering Hotels, Resorts and Multi Property Groups.

Maestro PMS offers hotels, resorts and multi-property groups the flexibility of 20+ integrated modules, on premise or in the cloud, backed by unparalleled support. As the preferred PMS of an international clientele, Maestro enhances the guest journey with mobile engagement tools and a sophisticated and personalized experience.

Multi-property management

As a cloud-based solution, it is scalable and cost-effective property management system for multi-property groups. But it’s our Centralized Administration Module that really makes a great choice for managing multiple properties. 

Breaking down data barriers and can provide real-time access to data across locations within a hotel group, streamlining back-office administration and guest service.

Back-office management. 

An integrated Hotel Back Office Accounting Software from Hospitality offers minimal use of paper, back office reduces the cost of operations. back office software is a unique hospitality back office system that complies with both the Uniform System of Hospitality Accounting and Statutory Reporting. 

It is web based and hence, can be deployed on-site, hosted at a chain data centre or can be used as a service. Run a hotel or a hotel chain, it becomes very important to keep a track of your back-office books.

Starting from payable to receivables and expenses to profits, followed by revenue and banking information. The modern-day technology is by the way enabling hotel owners and hoteliers by automating most of the back office tasks.

Front desk operations

A Hotel property management system is software that helps hotels efficiently organize, schedule and manage their daily operations. It enables hotels, both small & independent and groups to handle front office workflow including booking, guest check-in & checkout, assigning rooms to guests, delegating housekeeping tasks and billing etc. 

Also referred to as Hotel Software and working as the nerve center of hotel operations, it ensures the seamless flow of interdepartmental information. This helps hotel staff to better coordinate the operational functions across all the departments. In simple words, a hotel PMS automates and streamlines operations, saves man-hours and helps serve guests better.

IQware PMS

IQpms will boost your organization manage their front desk, handle housekeeping, create reports, and gain insight into guest choice.

Whether you run a hotel, an all-inclusive resort, a timeshare, or manage any other kind of property, IQware will streamline and clarify your operations.

Revenue management.

All in One System. Channel Manager, Rate Shopper, Reviews Mgr, Booking Engine, Analytics. Real-time dynamic pricing and automated revenue management using Artificial Intelligence. 
Revenue management systems are a smart system using, primarily, your hotel’s room supply and demand to recommend the optimal price at which you should sell your rooms.

Reservation management.

Reservation management processes differ from one product to another, as well as from one company to another. However, there are some important things regarding reservation management that any software solution must be able to help you with.

Reservation is described as reserving or blocking a specific room for a guest for a certain period of time which is made as per the request made by the guest while booking. For a guest, reserving a room in advance increases the chances to a great extent to get a nice deal and they will be assured of room on arrival.

Modules for other property types.

Perfectly suits the needs of various types of properties used in hotels, motels, resorts, franchisees, hostels, apartments and more. IQpms software is a modern hotel solution which has a whole range of integrated modules to cover every aspect of property management

Channel management and billing. 

IQpms is a scalable, flexible and reliable integrated Hotel Management solution for hotels, incorporating PMS, Integrated Booking Engine and Channel Management, CRM, Rate & Yield Management, BI, and reporting functionality and finance suite.

Systems for city hotels, business hotels, conference centers


A hotel PMS unites many core functions of a hotel front desk and back office in one hotel software system. Most vendors today tout their "cloud PMS" but the reality is that cloud computing is now old news even in the hotel industry.   

Finding the right PMS system for your hotel is a huge challenge, but first you need to understand what exactly a hotel PMS is and that's what we're going to cover in this article.

By coordinating reservations, availability, payments, and reporting in one central point of sale, hoteliers have a better grasp of the real-time demand and performance of hotel operations. That’s why choosing a PMS can be one of the most agonizing choices a hotelier makes.

eZee Absolute

eZee Absolute is a highly flexible and feature-rich cloud PMS for hotels. Deliver together all our software features; it simplifies hotel operations while helping you exploit every opportunity to boost your business revenue.

Front desk operations

eZee web PMS ably manages the process of check-in with activities like posting early check-in charges, generating an electronic key card, sending guest notifications via SMS / email, printing registration cards / receipts / vouchers / invoices as per guest request and more. Additionally, the day-use check-in feature grant allotment of room for guests who will check-out on the same day.

  • Reservations and offline bookings
  • Easy rate management
  • User roles and privileges
  • Hotel Housekeeping

This module in eZee’s hotel property management software will allow your staff to handle all the housekeeping operations without any extra efforts, and all the while you can maintain a perpetual impression on your guests.

Control Hotel Operations With Hotel PMS Mobile App

Effortless Navigation. Simplified Operations. Regardless of the size and type of your hotel, the entailed features in the hotel PMS app lets you manage your hotel on the go. Moreover, with the integrated agile digital assistant, you can perform your core operations.


Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels with real-time, two-way integration. It grants guests to make direct reservations through their desktop or mobile device, or even via Facebook.

What Capterra reviewers love

  • All-in-one platform
  • Integrates easily with third parties and credit card processing
  • Lots of features
  • 24/7 customer support

Systems for vacation rentals, apartments, and lodging management



With Vacation Rentals becoming more popular year by year, making sure your vacation rentals and the software you use is equipped for group stays is an important factor. Master folios are a way to group and pay for a collection of individual guest folios. 

The folios assigned to a master folio can be assigned through the master folio itself or through the individual folio. Individual folios can have no charges transferred to a master folio, some charges or all charges

  • Increase bookings and attract more guests
  • Make sales on autopilot
  • Analyze your results in visual reports

Stays PMS

The property management system is the core of the tech stack at any accommodation business, but, as we’ll discuss in this article, not all property management systems are the same.

If you’re considering implementing a PMS or switching from your current vendor, this article will help you understand the intricacies of systems designed for specific types of properties. With the right software partnership, you can run your hospitality business more efficiently and focus on delighting your guests (or tenants).


Vreasy hospitality property management software can boost its users with various reservation functionalities as well. This serves as a single platform for managing all kinds of bookings, employee activities, inquiries of expected guests and other services.

It features a centralized booking calendar and is able to generate custom reports. Managing the employees and delegating tasks to them also become easy and orderly with this software. 

Vreasy Features

Solutions for small hotels (hostels, inns, B&Bs)


Small hotels are often lighter staffed which means fewer people to do in many cases the same amount of work.  Small hotels may only have one manager who's wearing 10 hats like managing real-time bookings, setting up online booking portals, managing front office tasks, back-office, event management and the guest experience all at the same time.


This comprehensive hotel management software delivers so much value and functionality that it was voted as the #1 Hotel Management Software. RoomRaccoon’s cloud-based platform offers a full suite of operational tools, plus a array of third-party integrations and marketing features like a website builder and messaging tools.

RoomRacoon’s features include:

  • Multi-currency
  • Multi-lingual
  • Channel Manager
  • Property Management System


Small-scale hoteliers will enjoy the robust functionality that Hotelogix offers in one cloud-based platform. Not only does this software include reservation management and automation for daily operations, but it also contains sophisticated reporting and analytical tools. Hotelogix has a mobile app and integrations with many third-party apps like in-room technology and revenue management systems.

Hotelogix’s features include:

  • Channel Manager
  • Property Management System
  • Booking Engine
  • Point of Sale

What’s the future of hotel PMS?

The Property Management System is the preferred hotel software for independent hotels, resorts, conference centers and multi-property groups. It delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud, self-hosted or on-premise. 

The PMS systems are, for the chains at least, becoming increasingly less important, as they handle right now in-house functions only.

The cloud PMS companies of today are likely to be the players who evolve these CRS like capabilities so while he believes that their technology will remain a core piece of the tech stack, he believes that what it means to be a PMS will change more in the next 5-10 years than in the last 20 years combined.

Guest history has shifted to the CRS, while the PMS has transitioned into a fully operational role for specific properties.


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