brand ctrip.com

Ctrip.com: "China's one stop travel shop" is a leading provider of accommodation reservation, transportation ticketing, package tours , corporate travel management and other travel-related services in China.

Ctrip.com was founded in 1999 and is headquartered in Shanghai in China. The company is currently located in 95 areas and they employ more than 30,000 employees.

Ctrip.com International, Ltd. (Ctrip) is a travel service provider for hotel accommodations, airline tickets and packaged tours in China. Ctrip aggregates information on hotels and flights and enables its customers to make hotel and flight bookings.

The company offers its services through an advanced transaction and service platform consisting of its mobile apps, Internet websites and centralized, toll-free, 24-hour customer service center. Transactions through mobile platforms account for approximately 70% of their transaction volume.

Ctrip also helps customers book vacation packages and guided tours, covering all popular domestic and international destinations. It provides a variety of travel-related destination services including insurance, visa services, attraction tickets and local activities.

It operates a centralized reservation system and a highly efficient fulfillment infrastructure. Ctrip works with all domestic airlines and over 320 international airlines, with air ticketing products covering over 220 countries and territories, 3,600 international cities and 8 million routes.

In terms of service, Ctrip has about 10,000 customer service personnel around the world, equipped with deep neural network customer service robots and global service capabilities in 21 languages.